Automation creates real value when it supports people and simplifies the way work gets done. This workshop offers practical guidance on how chatbots and AI agents can help teams reduce repetitive tasks, streamline workflows, and build more future-ready processes.
The focus is on hands-on approaches for using chatbots and AI agents in business environments, with a particular emphasis on small and medium-sized enterprises. Participants will gain a clear understanding of the technical foundations, common use cases, and concrete opportunities to improve efficiency without adding unnecessary complexity.
Alongside the technological possibilities, the workshop also explores strategic and organizational questions: What are the key requirements for successful integration? Where do typical challenges arise? And how can automation be designed to empower employees instead of overwhelming them?
